FAQs

Secure Shopping:

Is it safe to shop at Valkem?

Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Shop with confidence! We take great pride in offering a safe and secure online shopping experience.

 

This is how we protect you:

Secure Sockets Layer (SSL Technology)

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Privacy Policy

We don’t like when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used. “Click here to read our privacy policy”.

 

Industry Standard Firewalls

Our servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.

SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

 

Is it safe to use my credit card on your site? – Protection against credit card fraud

Every credit card purchase is covered by our Safe Shopping Guarantee:

-Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

Personal Account:

Do I Need To Register Before Placing An Order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

 

Why Should I Become A Registered User?

Creating an account allows you to store your shipping information, review your order history.

Also, you will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

 

Do you store my credit card information?

Your order history and shipping address are the only two things we store in your account. Your credit card information will not be stored.

 

 

 Ordering:

 What Kinds Of Payment Methods Do You Accept?

We accept the following forms of payment:

Visa

Master Card

Discover

American Express

PayPal

 

Can I Modify or Cancel My Order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 

Is My Privacy And Personal Information Secure On Your Site?

Shopping on our site is safe and secure. Please Click Here (Link to Privacy Policy) to view the full details on how we protect your privacy and personal information.

 

Order Status:

 How Do I Check On The Status Of My Order?

You may view the status of your order by logging into your Valkem account and clicking on Past Orders. Click Here to check on that status of your order.

Click on Track Your Order at the top of the footer of the page. Make sure to have the order # and email address available.

Confirmations are sent via email within 24-72 hrs when your order has been received or;

Your shipment has been processed, based on the valid email address provided to us.

If you did not receive any confirmation emails, please check your email spam filter.

Select valkem.com as a trusted website domain in your spam filter.

PLEASE NOTE:

To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.

Allow 24 to 72 hours for your order status to change.

 

Why Was My Order Cancelled?

We were unable to verify the billing information that was entered in the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.

If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance please contact us by email through the Contact Us link.

 

Customer support:

We love to hear from you!

You can contact us by email at valkem_co@hotmail.com